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My Invoice has not be shipped with my order?

Within 2-3 days of your order being dispatched, you should receive an official Cooltech invoice by email.

How long does it take to process my refund?

Once your goods are back at Cooltech warehouse, your refund will be processed. Please allow 5-7 days for the refund to reach your account. For cash payments such as cheque and wire transfer, we will require your bank details, IBAN/SWIFT, to proceed with the refund to your account.

Is the product Authentic?

All of the products at Cooltech are 100% authentic we have invested a lot of time and effort in sourcing out good reliable department stores as suppliers to provide the best quality of products.

We work alongside trusted Industry leading  registeree suppliers from all over Europe, America

I have not received my order acknowledgment or dispatch notification email?

Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.

Can i change or cancel my order?

Some order details can be amended depending on the status of your order. Please visit our

Order Status website to view your order details.

How do i know my order has been accepted?

Once your order has reached Cooltech you will receive an email notification confirming your order details and containing payment instructions if you are paying by bank transfer or cash. When your payment has been received we will send you another email to confirm that your order will now be processed and advising you of estimated availability and delivery times.

How do I contact?

For any further questions about Cooltech or queries that you wish to address you can contact us by giving  your name, email, and sending your message on the contact us page.


 H no 17 hardass colony patel

Nagar hisar’ Haryana

Pin Code 125001